Shipping Policy

Thank you for shopping with Pahrava. We aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through the Pahrava website.

1. Order Processing

Once you place an order, we will process it within [1–3 business days].

Orders are generally processed during our regular business hours, excluding weekends and public holidays.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual. If there is a significant delay, we will make reasonable efforts to notify you.

2. Shipping Time

After your order has been processed and dispatched, estimated delivery times are:

• Local/major cities: [2–5 business days]

• Other areas: [3–7 business days]

• Remote areas: [5–10 business days]

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, courier service, weather, holidays, and other circumstances outside our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout based on your delivery location and order.

From time to time, Pahrava may offer free shipping promotions or other delivery offers. Any applicable offer will be clearly communicated on our website or during checkout.

4. Delivery Areas

Pahrava currently ships to locations within [Pakistan / your available delivery countries].

Some remote or restricted areas may have limited delivery availability. If your location cannot be served by our available courier partners, we will contact you regarding the order.

5. Order Tracking

Once your order has been dispatched, we may provide you with a tracking number or other shipment information where available.

You can use the tracking information provided by the courier to monitor your shipment.

Please allow some time for tracking information to become active after your order has been dispatched.

6. Accurate Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

• Full name

• Delivery address

• City

• Phone number

• Email address

Pahrava is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

If you realize that you have entered incorrect delivery information, please contact us as soon as possible. We will try to assist, but we cannot guarantee that changes can be made after an order has been dispatched.

7. Delivery Attempts

Our courier partner may attempt to contact you or deliver your order using the contact information provided at checkout.

If a delivery cannot be completed because the customer is unavailable, cannot be contacted, provides an incorrect address, or otherwise prevents delivery, the courier may return the package to us.

Additional delivery charges may apply if the order needs to be shipped again.

8. Delayed or Lost Shipments

Although we work with reliable delivery partners, delays may occasionally occur due to circumstances outside our control, including:

• Severe weather

• Public holidays

• Natural disasters

• Courier disruptions

• Incorrect or incomplete address information

• High order volumes

• Transportation delays

• Security or other unforeseen circumstances

If your order appears to be significantly delayed, please contact us so that we can assist with tracking the shipment.

If a shipment is confirmed as lost by the courier, Pahrava will work with the courier to investigate the matter and determine the appropriate resolution in accordance with our policies and applicable law.

9. Damaged Packages

Please inspect your package when you receive it.

If the package appears significantly damaged, please take photographs or videos of the package and its contents before disposing of any packaging materials and contact us as soon as possible.

Claims relating to damaged or incorrect products may be subject to our Return & Refund Policy.

10. Incorrect or Missing Items

If you receive an item that is incorrect, damaged, or missing from your order, please contact us within [48 hours / 3 days / 7 days] of delivery.

Please include:

• Your order number

• A description of the issue

• Photographs or videos where applicable

We will review the issue and provide an appropriate resolution in accordance with our policies.

11. Cash on Delivery

Where Cash on Delivery (“COD”) is available, customers may pay for eligible orders upon delivery.

COD availability may depend on your location, order value, product type, or other conditions. Pahrava reserves the right to restrict COD availability where necessary.

Customers should ensure that they are available to receive and pay for their order when the courier arrives.

12. International Shipping

If Pahrava offers international shipping, additional delivery charges, customs duties, taxes, and other fees may apply.

Any customs duties, import taxes, or charges imposed by the destination country are generally the responsibility of the customer unless otherwise stated by Pahrava.

International delivery times may vary significantly depending on customs clearance and local delivery conditions.

13. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

Pahrava reserves the right to cancel or decline an order where delivery is not reasonably possible or where shipping the product would violate applicable laws, regulations, or courier restrictions.

14. Changes to This Shipping Policy

Pahrava may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, business practices, or applicable requirements.

Any updates will be posted on this page with a revised effective date.

 

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Last Updated: 20 Sep 2026